Shipping Policy

 

Thank you for choosing Paw Me Good (operated by Fur Sanctuary Pvt. Ltd.) for your pet’s needs. We are committed to getting your favorite dog food and cat treats delivered to you as quickly and efficiently as possible.

 

1. General Shipping Information

 

  • Processing Time: All orders are processed within 1-3 business days (excluding weekends and public holidays). You will receive a shipment confirmation email with tracking details once your order has shipped.

  • Shipping Partners: We use trusted national courier services (including [mention any partners like Delhivery, Blue Dart, etc., if known]).

  • Shipping Days: We ship orders Monday through Friday.

 

2. Delivery Estimates and Zones

 

Delivery times are estimates and start from the date of shipment, not the order date.

ZoneEstimated Delivery Time (After Shipment)
Major Metro Cities3 – 5 business days
Rest of India5 – 8 business days
Remote/North East Locations7 – 10 business days

Note: Delivery times may be impacted by natural calamities, public holidays, or unforeseen operational delays by the courier service. We appreciate your patience in these situations.

 

3. Shipping Charges

 

Shipping charges are calculated based on your total order value and delivery location.

  • Standard Shipping: [Specify flat rate or minimum amount, e.g., A flat rate of ₹80 applies to all orders under ₹500.]

  • Free Shipping: We offer free standard shipping on all prepaid orders above ₹[Insert Minimum Order Value, e.g., 500 or 800]. This will be automatically applied at checkout.

 

4. Cash on Delivery (COD)

 

  • We offer COD services in [Specify the areas where you offer COD, e.g., select cities across India].

  • COD orders may incur a small COD handling fee of ₹[Insert Fee Amount, e.g., 50], which will be clearly shown at checkout.

  • COD orders may take 1-2 additional days for verification and processing.

 

5. Order Tracking

 

Once your order is shipped, we will send you an email notification that includes:

  • The tracking number and courier name.

  • A direct link to the courier’s website for real-time updates.

If your order has not been updated within 48 hours of receiving the tracking number, please contact us at pawmegood@outlook.com.

 

6. Packaging and Damage

 

We use high-quality, durable packaging to ensure your gourmet mousse and treats arrive safely.

  • Damaged Products: If you receive a damaged product or packaging that appears to be tampered with, please do not accept the delivery. Contact us immediately at pawmegood@outlook.com and provide a photo of the packaging. We will investigate the issue and arrange for a replacement or a full refund promptly.

  • Incorrect Address: If an order is returned to us due to an incorrect or incomplete address provided by the customer, we will charge a re-shipping fee to send the package again.

 

7. Contact Information

 

For any questions regarding your shipping status, delivery, or this policy, please reach out to our customer support team:

  • Email: pawmegood@outlook.com