Privacy Policy

Last Updated: 23/10/2025

This Privacy Policy describes how Fur Sanctuary Pvt. Ltd. (operating as Paw Me Good or “we,” “us,” or “our”), collects, uses, protects, and discloses your personal data when you visit and make a purchase from our website, [Your Website URL].

We are committed to protecting your privacy and complying with Indian data protection laws, including the Information Technology Act, 2000, and the relevant rules thereunder.

1. Definitions (As per Indian Law)

  • Personal Information (PI): Any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

  • Sensitive Personal Data or Information (SPDI): A sub-category of PI that includes passwords, financial information (bank account details, payment card details), physical/mental health conditions, and biometric information.

  • Data Principal: The individual to whom the personal data relates (i.e., you, the customer).

  • Data Fiduciary: The entity that determines the purpose and means of processing personal data (i.e., Fur Sanctuary Pvt. Ltd./Paw Me Good).

2. Information We Collect (Types of PI)

We collect the following categories of Personal Information and Sensitive Personal Data or Information only when it is voluntarily provided by you and necessary for our services:

Category of Data Purpose of Collection
Contact Data (PI) Name, email address, phone number.
Shipping Data (PI) Billing and Shipping address.
Transaction Data (SPDI) Payment method details (NOT full credit/debit card numbers, which are processed by secure gateways).
Account Data (PI) Username, password (stored securely/encrypted).
Usage Data (PI) IP address, browser type, operating system, pages viewed.
 

3. Consent and Basis for Processing

We collect and process your Personal Information based on your explicit and informed consent and only for the purposes specified in this policy, in line with the principles of the DPDP Act.

  • Consent: By using our website, creating an account, or placing an order, you freely give us your consent to the collection, storage, and processing of your PI/SPDI as described herein.

  • Withdrawal of Consent: You have the right to withdraw your consent at any time, subject to legal requirements. To withdraw your consent, please contact our Grievance Officer using the details provided below. Please note that withdrawing consent may affect your ability to use certain features of the website or complete outstanding orders.

4. Purpose Limitation (How We Use Your Data)

We will use your personal data strictly for the following purposes and no other:

  • To process and fulfill your orders for dog food and cat treats.

  • To communicate with you regarding your order status and customer service inquiries.

  • To enhance and personalize your shopping experience on our website.

  • To send you marketing and promotional material only if you have explicitly opted in (you can opt-out at any time).

  • To comply with legal obligations, including tax and regulatory requirements (e.g., GST/FSSAI compliance).

5. Disclosure of Personal Information

We will not sell, rent, or trade your personal data to any third party. Your information may be shared, strictly on a need-to-know basis, only with the following entities:

  • Payment Gateways: To process your transactions (e.g., Razorpay, PayU).

  • Logistics Partners: To ship and deliver your products (e.g., Delhivery, Blue Dart).

  • Legal Authorities: When required by law, court order, or governmental authority (e.g., police, tax authorities).

6. Data Security and Protection

We implement “reasonable security practices and procedures” as required under the IT Act, 2000, and the SPDI Rules, 2011. These practices include:

  • SSL Encryption: Our entire website uses HTTPS/SSL to encrypt data transmitted between your browser and our servers.

  • Data Minimization: We only collect PI/SPDI that is necessary for the stated purpose.

  • Access Control: Access to customer data is strictly limited to authorized employees and contractors who require the information to perform their duties.

  • Password Security: Customer passwords are encrypted (hashed) and are not stored in readable format.

7. User Rights (Data Principal Rights)

In accordance with Indian law, you have the following rights regarding your personal data:

  • Right to Access: You can request confirmation as to whether or not your personal data is being processed, and access to that data.

  • Right to Correction/Rectification: You have the right to request correction of inaccurate or incomplete personal data.

  • Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to legal retention periods we must comply with (e.g., transaction records for tax purposes).

  • Right to Grievance Redressal: You have the right to seek resolution for any concerns regarding the processing of your personal data.

8. Data Retention

We will retain your Personal Information for as long as your account is active or as needed to provide you with services. We will also retain and use your PI to the extent necessary to comply with our legal obligations (e.g., tax, FSSAI regulations, Consumer Protection Act), resolve disputes, and enforce our agreements.

9. Grievance Redressal Mechanism

If you have any questions, concerns, or grievances regarding this Privacy Policy or the processing of your Personal Information, please contact our designated Grievance Officer:

  • Grievance Officer Name: Bodhisatwa Chowdhury

  • Email: pawmegood@outlook.com

  • Address: 10 C MIDDLETON ROW, KOLKATA, WB – 700071

We commit to acknowledging and addressing your grievance promptly.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by posting the new policy on this page or through email. We encourage you to review this policy periodically.

Legal Entity: Fur Sanctuary Pvt. Ltd. FSSAI License No.: 12824999001075